Complacency is the hallmark behavior of the Dirty Dozen of negative behavior-based safety today. How often has it been said “it’s always been done this way and nothing has happened yet?” Until something does happen, and often with tragic consequences. When production pressure is high coupled with a laisse faire attitude towards safe work practices from management complacency becomes the norm.
Complacency is defined as – Overconfidence from repeated experience performing a task.
To combat complacency try to develop workplace practices to include the following :
Avoid the tendency to see what you expect to see—
Expect to find errors.
• Don’t sign it if you didn’t do it.
• Use checklists.
• Learn from the mistakes of others.